Compost Club Return & Refund Policy

At Compost Club, we strive to provide high-quality compost bins and bags to help you on your sustainability journey. If you are not completely satisfied with your purchase, our return policy is designed to ensure a smooth and hassle-free return process.

Return Eligibility:

  • Timeframe: Returns are accepted within 14 days of receiving your order.
  • Condition: Products must be unused and in their original packaging to qualify for a return.

Product-Specific Conditions:

  • Compost Bins:
    • Returnable if unused.
    • Returnable if they arrive damaged.
  • Compost Bags:
    • Not returnable if the box has been opened or the seal has been broken.

Return Process:

  1. Initiate Return: Contact our customer service team within 14 days of receiving your order to initiate a return.
  2. Prepare Return: Ensure that the product is unused and in its original packaging.
  3. Shipping Cost: The customer is responsible for the return shipping cost. The cost of the return label will be deducted from your reimbursement (not to exceed $10).
  4. Return Approval: Once we receive the returned products and verify they are in resellable condition and not damaged, we will process your refund.

Refund Details:

  • Refund Amount: You will receive a full refund minus the return label charge.
  • Refund Method: Refunds will be issued back to the original payment method used for the purchase.

Additional Information:

  • Non-Returnable Items: Any items that do not meet the above conditions will not be eligible for a refund.
  • Processing Time: Please allow up to 7 business days for your return to be processed once it has been received by our warehouse.

We value your business and are committed to ensuring your satisfaction. If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team.

Thank you for choosing Compost Club for your composting needs.

If you have any questions please reach out via the form below and one of our team members will assist you ASAP!

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